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¥2,970
¥99
JET Offer
FREE Pick-Up in Japan
FREE Shipping
Our long-term Japan SIMs are designed for those living and working in Japan, so they're perfect for JETs! You can have your SIM shipped to you before you travel, or you can pick it up when you arrive in Japan.
Always-on data
Free incoming calls & incoming texts
Real Softbank Japanese phone number
No contract, cancel anytime
English language customer support
Multi-size SIM card which fits any phone
You can use the Japan Voice+Data SIM in any unlocked phone that takes a physical SIM card and supports the 4G Band 1 (2100MHz) frequency. For more information about frequency please visit our support page Frequencies Used – Mobal Japan Voice+Data Support
To make voice calls, your device must support VoLTE (Voice over LTE):
Voice calling over the Softbank network is only available on devices that support VoLTE. Please check your device to find out if it’s compatible.
Our extensive testing has found that some VoLTE-compatible devices still aren’t able to make voice calls over the Softbank network. Here’s a full list of the devices that we’ve found to be incompatible.
iPhone 14 & 15 devices purchased in the USA don't accept physical SIM cards; so are incompatible with our service. All other iPhone models will work fine, as well as iPhone 14 & 15 devices that are bought outside the USA.
Note: There are currently known issues with the Google Pixel handset range that primarily appear to affect the non-Japanese versions of these devices. Reports indicate that this issue can lead to frequent connection drops / intermittent issues with certain services and so (as we cannot take responsibility for device issues of this kind) we would recommend that you avoid these particular handsets when using our services.
What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM card from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with the Japan Voice+Data SIM.
How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.
My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.
What Size Is the SIM Card?
Our SIM is multi-size to fit any device (Nano / Micro / Standard) – no need to worry about which SIM size you need.
Always-on data
Free incoming calls & incoming texts
Real Softbank Japanese phone number
No contract, cancel anytime
English language customer support
Japan Voice+Data SIM Card
FREE Pick-Up in Japan
FREE Shipping
Our long-term Japan SIMs are designed for those living and working in Japan, so they're perfect for JETs! You can have your SIM shipped to you before you travel, or you can pick it up when you arrive in Japan.
You can use Mobal Japan SIMs in any unlocked device that takes a physical SIM card and supports the 4G Band 1 (2100MHz) frequency.
To make/receive voice calls, your device must support VoLTE (Voice over LTE):
Voice calling over the Softbank network is only available on devices that support VoLTE and with Android 12 or newer installed. Please check your device to find out if it’s compatible.
Important: We have found that some devices still aren’t able to make voice calls over the Softbank network despite meeting the above requirements. Here’s a full list of the devices that we’ve found to be incompatible.
iPhone Users:
USA-spec iPhones 14 and newer don't accept physical SIM cards, so you'll need a Japan eSIM to use our service.
All other iPhone models will work fine, as well as iPhones 14 and newer that are not USA-spec. If you're unsure, check you own device to see whether it has a a SIM slot to insert a physical SIM card.
For more information about frequency please visit our support pages for Voice SIMs.
What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM card from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with a Mobal SIM.
How do you know if your device is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.
My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.
What Size Is the SIM Card?
Our SIM is multi-size to fit any device (Nano / Micro / Standard) – no need to worry about which SIM size you need.
All prices include tax - no surprises when you check-out!
Long Term Plans
Buy your SIM today for just ¥99. Choose from one of the monthly plans below when you activate your SIM.
Check out the plans below, and order your SIM today to start saving.
1GB
Monthly Fee
¥1,650
5GB
Monthly Fee
¥3,190
10GB
Monthly Fee
¥3,630
30GB
Monthly Fee
¥4,378
1GB
Monthly Fee
¥1,650
5GB
Monthly Fee
¥3,190
10GB
Monthly Fee
¥3,630
30GB
Monthly Fee
¥4,378
All Our Plans Include
Always On Data
Each month you get 1GB, 5GB, 10GB or 30GB of super-fast data.
If you use up your entire data allocation, you’ll get reduced speeds (around 200 Kbps). However, your data is always on – it never stops. Your monthly allocation is reset on the 1st of every month, and you can change to a different plan at any time in your online account.
Real Softbank Japanese Phone Number
All our Japan Voice+Data plans come with a real 070, 080 or 090 Japanese phone number.
Excellent Coverage
Our SIMs connect to the Softbank network, so you get ultra-reliable service. Softbank cover over 99% of Japan’s population.
No Minimum Contract Term
Terminate your service any time – with no termination fees!
Free Incoming Calls & Texts
Incoming calls are free, incoming texts are free too. Outgoing calls are charged by the minute, texts are charged per 160-character message. See the Usage Rates section below for details.
English Language Customer Support
We guarantee you'll get easy, friendly English-language support whenever you need it!
Mobile Hotspot
If your device supports tethering/hotspot use then you can easily tether to your other devices. See our FAQs for more information.
No Additional Taxes
We don’t add extras to the prices we show – what you see is what you pay.
No Activation Fees or Termination Fees
We don’t charge activation fees - our competitors will add large fees onto your first bill (plus tax!). We don't charge termination fees either.
Each month you get 1GB, 5GB, 10GB or 30GB of super-fast data.
If you use up your entire data allocation, you’ll get
reduced speeds (around 200 Kbps). However, your
data is always on – it never stops. Your monthly
allocation is reset on the 1st of every month, and you
can change to a different plan at any time in your
online account.
All our Japan Voice+Data plans come with a real 070, 080 or 090 Japanese phone number.
Our SIMs connect to the Softbank network, so you get ultra-reliable service. Softbank cover over 99% of Japan’s population.
Terminate your service any time – with no termination fees!
Incoming calls are free, incoming texts are free too. Outgoing calls are charged by the minute, texts are charged per 160-character message. See the Usage Rates section below for details.
We guarantee you'll get easy, friendly English-language support whenever you need it!
If your device supports tethering/hotspot use then you can easily tether to your other devices. See our FAQs for more information.
We don’t add extras to the prices we show – what you see is what you pay.
We don’t charge activation fees - our competitors will add large fees onto your first bill (plus tax!). We don't charge termination fees either.
Introducing Mobal’s Japan Voice+Data SIM!
Our service is different, We have removed obstacles that other providers
place in your way. It’s simple to buy a Japan Voice+Data SIM Card, it’s easy to activate, and
it’s simple to cancel it if you need to.
Our long-term Japan SIM cards are perfect for you if you are living, working or studying in
Japan. You can have your SIM shipped to you before you travel, or you can pick it up when you
arrive in Japan.
We provide a SIM card which fits any phone - including iPhones, Android smartphones and basic
phones.
Always-on data
Free incoming calls & incoming texts
Real Softbank Japanese phone number
Real Japanese Phone Number
All our Japan Voice+Data SIM plans come with a real 070, 080 or 090 Japanese phone number with cheap calls and texts (incoming calls and texts are free). A real number is essential in Japan if you’re working or studying. Some providers supply a ‘virtual’ number, but these aren’t accepted by many institutions.
" I arrived in Japan almost four months ago, and I had no
idea how difficult it was going to be to get a mobile-phone service… Knowing that I
can now get a SIM card without a termination fee ... is ideal for me "
★★★★★
Seamus, Ireland
Usage Rates
| Domestic Calls | |||
|---|---|---|---|
| Incoming Calls | FREE | ||
| Japan cell phones & landlines | ¥44 per minute | ||
| Voicemail | ¥44 per minute | ||
| International Calls | |||
|---|---|---|---|
| Incoming Calls | FREE | ||
Dial international calls using our Prefix 0063 service to get cheaper rates
International Calls to… Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Indonesia, Ireland, Italy, Malaysia, Netherlands, New Zealand, Philippines, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States
|
Direct Dial | Prefix 0063 |
| ¥250 per minute | ¥65 per minute | |
| Calls to other Countries | ¥400 per minute | ¥200 per minute |
WiFi Calling is not supported by the Mobal Japan Voice+Data service. Even if WiFi Calling is enabled on your device, your calls will still go through as a standard call, and will be chargeable at the above rates.
If your calls are placed via a third party messaging application such as WhatsApp or Line, this usage will be deducted from the data allowance included with your plan.
| Text Messages | |||
|---|---|---|---|
| All Incoming Texts | FREE | ||
| Domestic Texts | ¥33 per message | ||
| International Texts | ¥140 per message | ||
We recommend using apps such as Whatsapp or iMessage to call and message for free
No Hidden Charges
No additional taxes
No activation fees
No termination fees
No minimum contract term
What you see is what you pay – we don’t charge extra taxes on top of the prices we show. We don’t charge setup or activation fees either - our competitors will add large fees onto your first bill (plus tax!).
" They had the best value plans … the staff were friendly and fast to
respond. I would recommend Mobal to friends and family. "
★★★★★
David J
How we compare with traditional Japanese SIM card providers...
With Traditional Japanese Providers...
You need a Japanese bank account
You need to visit a store & fill in lots of
paperwork
You need to commit to a long contract
SIMs are often data-only
There are lots of complicated hidden fees & charges
Customer support is mostly Japanese
With Our Japan SIM Cards...
Payment by Debit/Credit Card or PayPal
Order online
No contract!
Voice & data with a Japanese phone number & free
incoming calls!
No additional taxes, no minimums, no hidden extras!
English language customer service
Why Our Japanese SIMs are the smart choice
Always-On Fast 4G Data
You get fast 4G LTE data to use in Japan. If you go over your monthly allocation, speeds slow down, but data doesn't stop - there's no need to worry about running out
Money Back Guarantee
We are confident that you'll love our service we offer a full & prompt, no-hassle money back guarantee
Excellent Coverage
Our SIMs connect to the Softbank network, so you get ultra-reliable service. Softbank cover over 99% of Japan’s population
English Language Support
Our staff are native English speakers, so we guarantee you'll get easy, friendly English-language support whenever you need it!
Perfect For Long Stays
Perfect for you if you are living, working or studying in Japan
Profits Go To Charity
Mobal guarantees that the majority of profits go to its charities, so with your Mobal phone, you don't just travel the world, you make it a better place!
" The staff were very helpful with great English, and made the
experience easy, far better than some of the other SIM services I encountered. Would definitely
recommend Mobal, and will be using them next time I visit Japan. "
★★★★★
Richard, UK
Pick-up & Shipping Options
FREE Pick-up in Japan
You can collect your SIM in Japan – completely free of charge.
Simply choose your preferred collection point and pick-up date in the checkout. Your SIM will be available for instant pick-up after placing your order! Just show your order confirmation email and your passport to the agent when you collect your SIM.
JET Orientations
Please click the 'more information' link for important details about JET orientations
More InformationIt's easy to pick up your SIM at your JET Orientation. You'll need to pre-order your SIM online and then collect on the 'Mobal Pick-up Date' for your orientation below.
| Orientation Location | Mobal Pick-up Date | Pick-up Location in Hotel |
|---|---|---|
| 2025 Orientation TBA | TBA | Hotel room TBA |
Haneda Airport Terminal 3
JTB Meeting Counter
Open from 10am - 8pm every day
JTB Meeting Counter, Haneda Airport T3, Arrivals (2nd) Floor, International Terminal
Free Shuttle Bus from Terminal 2
Located a short (1 minute) walk from the Arrivals Gate. If nobody is manning the front desk please use the phone on the desk for assistance.
A free shuttle bus service is available from Terminal 3. Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Narita Airport Terminal 1
JTB Travel Center
Open from 9am - 6pm every day
1st Floor (International Arrival Lobby) Narita Airport T1
The Narita Airport Travel Center managed by JTB is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Narita Airport Terminal 2
Travelex Currency Exchange Counter
Open from 7am - 9pm every day
〒282-0004
Chiba, Narita City, Furukomi 1-1, Narita Airport Terminal 2 Station SKYLINER & KEISEI INFORMATION
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shibuya - Mark City Building
Play! Diversity Shibuya Coin Space (4th floor)
Open from 9am - 11pm every day
4th Floor, Shibuya Mark City, 1-12-1, Dogenzaka, Shibuya-ku, Tokyo 150-0043
This office is located on the 4th floor of Shibuya’s Mark City shopping complex. Play! Diversity Shibuya Coin Space have a tourist office and co-working space with a baggage deposit service, Wi-Fi, water server and device charging.
Mark City is located inside the Creation Square Shibuya space.
How to get there by train
Shibuya Station via the Keio Inokashira Line; the Tokyo Metro Ginza, Hanzomon and Fukutoshin lines; the Tokyu Toyoko and Den-en-toshi lines; and the JR Yamanote and Saikyo lines. Shibuya Mark City is located above the Keio Inokashira Line station.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shinjuku Station
Travelex Keio Shinjuku – West Ticket Gate
Open from 11am - 3pm & 4pm - 7pm every day
West Ticket Gate, Keio Shinjuku Station, 1-1-4 Nishishinjuku, Shinjuku-ku, Tokyo, 160-0023
There are two Travelex locations at Shinjuku Station. Our SIMs are stocked at the West Ticket Gate location. The other Travelex at the station is permanently closed.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Tokyo Station, Marunouchi
Travelex Currency Exchange Counter
Open from 8:30am - 8pm every day
Marunouchi North Entrance, Tokyo Station JR East Travel Service Center, Marunouchi North Entrance, Tokyo Station
The Travelex counter is on the ground floor under the famous domed roof of the Marunouchi exit of Tokyo Station (the Imperial Palace is only a 5-minute walk) and offers money exchange/ATM services.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Asakusa Tourist Information Centre Travelex
Travelex Currency Exchange Counter
Open from 9am - 8pm every day
Asakusa Culture Tourism Center 1st Floor, 2-18-9, Kaminarimon, Taito-ku, Tokyo
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sapporo
Hokkaido-Sapporo Tourist Information Centre
Open from 8:30am - 8pm every day
JR Sapporo West Concourse, Kita 6-jo Nishi 4-chome, Kita-ku, Sapporo
Located inside of the “Hokkaido-Sapporo ‘Food and Tourism’ Information Building”. Visitors can access tourist information for all of Hokkaido as well as information on events taking place in Sapporo.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Furano
Whiteroom Furano
Open 7:30am - 12:30am Thursday to Monday
7:30am - 10:30am on Wednesday
Closed on Tuesday
JR Sapporo 4-67 Kitanominecho, Furano, Hokkaido, Japan 076-0034
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kyoto Tower
Kyoto Tower - JTB Tourist Information Center
Open from 10am - 5:30pm every day
3rd Floor, Kyoto Tower
Kyoto Tower is located just across from Kyoto Station & is Kyoto’s tallest structure. Collect your SIM from the JTB Tourist Information Center on the 3rd floor, and get some local travel advice at the same time.
Travel Tip: If you plan on visiting Kyoto Tower get a discounted entrance ticket at your SIM collection point.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hana Emi Cafe
Hakuba in Nagano Prefecture
Open from 11:30am - 2pm & 5:30pm - 8pm (Tues - Sat)
10284, Hakuba, Kitaazumi District, Nagano 399-9301, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya (Chubu) Airport
JTB Travel Center
Open from 9am - 7:30pm every day
International Arrivals lobby
The Nagoya Airport Travel Center managed by JTB is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya City
Travelex Currency Exchange Counter
Open from 10am - 8pm every day
Sakae Money Transfer Plaza, Sakae-Chika (Underground), 3-4-6 Sakae, Naka-ku, Nagoya 460-0008
Naha Airport
Naha Airport Tourist Information Office（International）
Open from 9:00am - 6:00pm every day
1F Naha Airport international terminal, 280 Kagamizu, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Naha City
Okinawa Tourist Information Center
Open from 9:00am - 6:00pm every day
2F A Block Kafuna Asahibashi 1-20-6 Izumizaki, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kansai Airport Terminal 1
JTB Kansai Tourist Information Centre
Open from 9am - 7pm every day
Terminal 1 arrivals - central of 1st floor
Kansai Tourist Information Center managed by JTB is welcoming you to collect your SIM in the fast lane for free. They also offer to you travel maps and materials for free. Plus, get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Metro
Osaka Metro Namba Station
9am - 6pm every day
1-9-7 Namba, Chuo Ward, Osaka City, Osaka Prefecture, Japan, 542-0076
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Station
Travelex Tourist Information Centre Osaka
Mon - Fri 10am - 7pm
Sat, Sun and national holidays 10am - 6pm
Nippon Travel Agency, Tis Osaka, JR Osaka Station, 3-1-1, Umeda, Kita-ku, Osaka City, Osaka
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Yokohama Station
Keikyu - Travelex Currency Exchange Counter (B1F)
Open from 11am-7pm 7 days a week
Basement Level Yokohama Station (Keikyu), 1-1-4 Minami-Saiwai, Nishi-ku, Kanagawa Prefecture 220-0011
FREE Shipping
We ship to most countries around the world so you can receive your SIM before you travel.
Select your delivery country below to view shipping options (if your country is not listed
please select “Country not listed” to check out the options available to you).
Shipping To Australia
FREE International Mail (15-30 Business Days)
ID Upload Required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Australia. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Driver’s License
Australian State ID Card
Shipping To Brazil
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Brazil. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Brazilian Passport
Billing documents from State owned Water or Electricity company (dated within 6 months)
You need to submit both forms of ID for delivery to Brazil
Shipping To Canada
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Canada. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Canadian Driver’s License
Canadian Provincial/Territorial Photo Card
Shipping To China
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to China. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Chinese Residence Card
Shipping To Denmark
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Denmark. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Photo Page of Danish Passport
CPR ID Card
You need to submit both forms of ID for delivery to Denmark
Shipping To France
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to France. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Photo Page of French Passport
Shipping To Germany
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Germany. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Personalausweis
Aufenthaltstitel
Shipping To Greece
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Greece. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Greek Passport
Electricity Bill (PPC)
You need to submit both forms of ID for delivery to Greece
Shipping To Hong Kong
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Hong Kong. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Hong Kong Passport
Bill from Water Supplies Department (dated within 6 months)
You need to submit both forms of ID for delivery to Hong Kong
Shipping To India
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to India. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Indian Passport (Photo Page + Address Page)
Shipping To Ireland
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Ireland. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Irish Driver's License
Shipping To Israel
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Israel. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Driving License
Israel Passport (Photo Page)
You need to submit both forms of ID for delivery to Israel
Shipping To Japan
FREE International Mail (2-5 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Japan. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Japan Residence Card
(Front & Back)
Japan Special Permanent
Resident Certificate
Shipping To Macau
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Macau. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Macau Passport
Macau water bill or Macau electricity bill (within 6 months)
You need to submit both Passport and State Run Water Bill or Electricity Bill delivery to Macau
Shipping To Malaysia
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Malaysia. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
MyKad (Malaysian Identity Card)
Passport (Photo Page)
You need to submit both forms of ID for delivery to Malaysia
Shipping To New Zealand
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to New Zealand. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
New Zealand Driving License (Front & Back)
& Must Contain Your Address
Shipping To The Philippines
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to The Philippines. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
PhotoPage of Your Passport
Electricity Bill
(Dated Within 6 Months)
You need to submit both forms of ID for delivery to The Philippines
Shipping To Singapore
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Singapore. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Singapore National Registration Identity Card (NRIC)
Shipping To South Africa
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to South Africa. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
South African Passport
Billing documents from State owned Electricity Company (dated within 6 months)
You need to submit both forms of ID for delivery to South Africa
Shipping To South Korea
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to South Korea. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Resident Registration Card
Shipping To Spain
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Spain. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Documento Nacional de Identidad (front & back)
Shipping To Taiwan
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Taiwan. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Driving License
Shipping To UK
FREE International Mail (2-5 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to the UK. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
UK Photocard Driver's Licence
UK Paper Driver's Licence + Photo Page of Passport
Shipping To USA
FREE International Mail (2-5 Business Days)
ID upload required
To deliver your product we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to the USA. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
USA Driver’s License
USA State ID Card
Shipping Unavailable
Unfortunately, we are unable to ship our Voice, Text & Data SIM to your delivery country at this time.
Don’t worry though, you can collect your SIM from airports and cities around Japan. To select your pick-up location, simply click the "Pick-up (Free)" button above.
Activating your Service
When you receive your package, follow the easy instructions included, to log-in to your online account and activate your service.
Easy Ordering
Simply order your SIM online now and pay by Debit/Credit Card or your PayPal account. There are no complicated forms to complete and no paperwork to sign – easy!
How it Works
1. Click the ‘Order
Now’ button, choose your shipping/pick-up option and enter your details. Pay
by Debit/Credit Card or PayPal to purchase your SIM.
2. When you receive your SIM, simply log-in to your online account to
activate your service.
3. Enjoy using your phone! If you have any problems, check our easy-to-use
online support pages, or contact our friendly Customer Service Team.
4. Line rental charges and call/text charges are billed to you on the 1st day
of each month. You can view all of your charges in your online account. Visit your
online account to update your details, view your bills, or move to a different plan.
5. Terminate your service any time – with no termination fees!
" Mobal has been amazing! It was so nice to already have a
phone number and data to use …. I was also able to use the high speed data to look
up how to set up my home internet and translate things around my new apartment
coverage "
★★★★★
Elizabeth B
Billing
For your first month of service, your monthly Plan fees will
be pro-rated. For example, if you activate your eSIM/SIM on July 16th, you will be
billed half of your regular monthly bill for the period from July 16th until
July 31st. On August 1st, you will be billed in advance for the month of
August. Going forward, you will be billed on the 1st of every calendar month
until you choose to cancel your service.
Any chargeable calls and texts will also be billed to you on the 1st of the month.
You can view fully itemized statements detailing all of your charges in your online
account - so you always know exactly what you are paying for!
We accept payments from all major credit/debit cards and Paypal. You can also pay
your monthly fees by cash – see below.
Pay by Cash
If you are living and working in Japan, you may find that it’s not convenient to pay
your bill long-term with your international Debit/Credit Card or PayPal account.
Some international providers charge transaction fees – or you may not be keeping
money in your international account.
We have a solution!
Buy Your SIM With Cash Using MobalPay
MobalPay is our unique payment solution designed for expats in Japan. You can pay for and top up your MobalPay Mastercard using cash all over Japan. Then, you can buy your Mobal eSIM using your new MobalPay card! Find out more about MobalPay here.
Paying by cash is easy. Each month, we’ll email you to let you know how much you need to pay. We provide you with a simple step-by-step guide on how to make your payment in store.
" The Mobal staff were very helpful with great English. The
phone service is faultless – very fast with excellent coverage "
★★★★★
Claire W
FAQs
If you've never heard of Mobal before, here are some of the facts about
us:
a) Mobal is one of the world's longest running cell phone providers and
was founded in 1989. We have offices in Japan, Europe & North
America, so we're well placed to serve during your stay in Japan, before
and after your trip!
b) You're in good company! Since 1989, Mobal has served over 250,000
international travelers and has earned great reviews from the likes of
Frommer's, Budget Travel and TIME Magazine. We specialize in providing
English-language service to travelers and most importantly, we're
dedicated to keeping things simple (which we know isn't always the case
with traditional Japanese providers!).
c) Mobal guarantees that the majority of profits go to charity. So, with
a Mobal SIM, you don't just travel the world, you make it a better
place!
As you can see, we're a well-established company with a proven
reputation. We are dedicated to providing a great service, and we would
love you to join our community of international travelers!
Yes! You can collect your SIM from our convenient collection points at airports and cities around Japan – completely free of charge. Simply choose your pick-up point when you add your product to the shopping cart.
Yes! All the information you need about porting your existing Japanese phone number to Mobal is here.
If you've ordered a Japan Voice+Data SIM, your phone number will be assigned once your SIM card has been activated. Once assigned we will send you an email containing your phone number as well as displaying it in your online Mobal MyAccount
All usage charges are fully itemized in your online account, so you always know exactly what you are paying for. Your log-in information will be emailed to you when you activate your service.
All of your charges are billed in Japanese Yen (JPY).
You can use the Japan Voice+Data SIM in any unlocked phone that takes a physical SIM card and supports the 4G Band 1 (2100MHz) frequency.
iPhone 14 & 15 devices purchased in the USA don't accept physical SIM cards, so you'll need a Japan eSIM to use our service. All other iPhone models will work fine, as well as iPhone 14 & 15 devices that are bought outside the USA.
What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM card from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with the Japan Voice+Data SIM.
How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.
My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.
What Size Is the SIM Card?
Our SIM is multi-size to fit any device (Nano / Micro / Standard) – no need to worry about which SIM size you need.
Data is fast, free and and unlimited, you'll get 1GB, 5GB, 10GB or 30GB
of fast 4G LTE data per month.
If you use up your entire monthly plan allowance, your data speed will
be reduced to a maximum of 200 Kbps. These reduced speeds may not be
sufficient for streaming music or video, but they will still allow
activities such as web browsing, emailing, posting to social media,
Whatsapp messaging, etc.
Your high speed data allowance will be reset on the 1st of each month.
Your voicemail service will be automatically set-up for you when you activate your SIM. Voicemail is easy to use! Simple instructions are included in your package.
Yes, the Japan Voice+Data service supports SMS text messages.
Note, as with all SMS services, your messages can be delayed, corrupted or on occasion, fail to send. If your message is urgent, we would always recommend that you place a phone call rather than sending a text message.
Our Mobal Japan Voice+Data SIM cards only work in Japan. They will not work in any other countries.
Some of our services support tethering/hotspot use, however, we cannot guarantee that this feature will work with all devices/operating systems.
To find out more about tethering please visit our support page Creating a Hotspot / Tethering – Mobal Support.
Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch rather than paying extra for traditional voice calls & texts.
It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards to prevent fraudulent usage. If you are picking up your SIM in Japan, you can simply show your passport when you collect. You must present your full valid current passport, not a copy or scan.
If you choose delivery, you must upload your ID before shipping. Check out our Shipping & Pick-up Options to find the right choice for you.
Be assured that we are committed to protecting your security for the lifetime of your service with us. Your ID information is fully encrypted and stored in a secure environment.
eSIMs are compatible with any device with a 32-digit EID. That's most newer smartphones, including iPhones and most recent Android phones, as well as many newer smartwatches and tablets. To find your device's 32-digit EID, check its settings or dial *#06#.
Important: Your eSIM Access Code will be shipped to you by letter, or you can collect it from one of our pick-up points in Japan. Find out why we don’t deliver it electronically
Long Term eSIMs
Our long-term Japan eSIMs are perfect for you if you are living, working or studying in Japan.
Important: Email delivery is not available for this product. Instead, we'll give you a physical eSIM Access Code for your eSIM. Find out why here.
Fast data on the Docomo network
Free incoming calls & incoming texts
Real Japanese phone number
No contract, cancel anytime
English language support
Japan Voice+Data eSIM
You can use Mobal eSIMs in any unlocked device that's compatible with eSIMs and supports the Band 1 (2100MHz) frequency. - how to check if your phone is eSIM compatible.
That means that any Android smartphone or Apple iPhone that is compatible with eSIMs can use a Mobal Japan eSIM, including USA iPhone 14s and 15s which are eSIM-only.
Physical SIM Cards that allow the installation of eSIM profiles ( Such as eSIM.me SIM Cards ) are not supported. If your device supports only physical SIM cards, please check out our Japan SIM Cards here.
Can I get a physical SIM card instead?
Sure! We have physical SIMs too - get your Japan SIM card here.
What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with a Mobal eSIM.
How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our eSIM. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our eSIM. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.
My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.
All prices include tax - no surprises when you check-out!
Japan Voice+Data eSIM
¥2,970
¥99
JET Offer
Fast data on the Docomo network
Free incoming calls & incoming texts
Real Japanese phone number
No contract, cancel anytime
English language support
¥2,970
¥99 SIM Price
JET Offer
Choose a plan from ¥1,650 per month when you activate your SIM.
In Stock
All prices include tax - no surprises when you check-out!
How It Works
1. Buy your eSIM today for just ¥2,970 ¥99.
2. Choose between Free Shipping and Free Pick-Up in Japan. If you've chosen Free Delivery, upload your ID to our secure system. (Find out why email delivery isn't available here!)
3. We'll ship your eSIM Access Code right to you, or if you've chosen to pick up, you can show your ID at the Pick-Up Point to collect it right away.
4. Enter your Access Code on our activation portal, then choose a plan from ¥1,650 / month. See our plans below.
5. Install your eSIM and enter APN settings using our easy to follow instructions. That's it!
You can use Mobal eSIMs in any unlocked device that's compatible with eSIMs and supports the Band 1 (2100MHz) frequency. - how to check if your phone is eSIM compatible.
That means that any Android smartphone or Apple iPhone that is compatible with eSIMs can use a Mobal Japan eSIM, including USA iPhone 14s and 15s which are eSIM-only.
Physical SIM Cards that allow the installation of eSIM profiles ( Such as eSIM.me SIM Cards ) are not supported. If your device supports only physical SIM cards, please check out our Japan SIM Cards here.
Can I get a physical SIM card instead?
Sure! We have physical SIMs too - get your Japan SIM card here.
What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with a Mobal eSIM.
How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our eSIM. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our eSIM. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.
My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.
Ongoing Plans
When you activate your eSIM, choose from one of our four monthly plans.
Monthly Plans
Superfast Data
Cost Per Calendar Month
1GB
¥1,650
5GBMost Popular!
¥3,190
10GB
¥3,630
30GB
¥4,378
Your superfast data allowance resets on the 1st of each month.
Outgoing calls & texts will incur additional charges. You can find the usage rates here.
In Stock
Choose a plan from ¥1,650 per month when you activate your eSIM
All Our Plans Include
Each month you get 1GB, 5GB, 10GB or 30GB of super-fast data.
If you use up your entire data allocation, you'll get
reduced speeds (around 200 Kbps). However, your
data is always on - it never stops. Your monthly
allocation is reset on the 1st of every month, and you
can change to a different plan at any time in your
online account.
All of our Japan Voice+Data eSIM plans come with a real 070, 080 or 090 Japanese phone number - crucial for living and working in Japan.
Our eSIMs connect to the Docomo network, so you get ultra-reliable service. Docomo cover over 99% of Japan's population.
Terminate your service any time - with no termination fees!
Incoming calls are free, incoming texts are free too. Outgoing calls are charged by the minute, texts are charged per 160-character message. See the Usage Rates section below for details.
We guarantee you'll get easy, friendly English-language support whenever you need it!
If your device supports tethering/hotspot use then you can easily tether to your other devices. See our FAQs for more information.
We don't add extras to the prices we show - what you see is what you pay.
We don't charge activation fees - our competitors will add large fees onto your first bill (plus tax!). We don't charge termination fees either.
If you've ever tried to get a Japanese eSIM, you'll be well aware that it's really difficult, especially if you need a real Japanese phone number. Until now, you've had the choice of filling out complicated forms in Japanese with a traditional network, or going to an English-speaking company to get a Data Only eSIM which uses an unreliable roaming network. The Mobal eSIM is the best solution for English speakers in Japan!
Real Japanese Phone Number
All our Japan Voice+Data eSIM plans come with a real 070, 080 or 090 Japanese phone number. You get cheap outgoing calls and texts, and incoming calls and texts are free! A real number is essential in Japan if you're working or studying. Some providers supply a 'virtual' number, but these aren't accepted by many institutions. For the best experience living in Japan, Mobal Japan Voice+Data is your perfect partner.
" I arrived in Japan almost four months ago, and I had no
idea how difficult it was going to be to get a mobile-phone service... Knowing that I
can now get a SIM card without a termination fee ... is ideal for me "
★★★★★
Seamus, Ireland
No Hidden Charges
No additional taxes
No activation fees
No termination fees
No minimum contract term
What you see is what you pay. All our prices include all applicable tax - no tax will be added later. No surprises!
" They had the best value plans ... the staff were friendly and fast to
respond. I would recommend Mobal to friends and family. "
★★★★★
David J
How we compare with Japanese eSIM providers...
With Other Japanese Providers...
eSIMs are often data-only
You need to visit a store & fill in lots of paperwork
eSIMs use unreliable roaming networks
You need a Japanese bank account
You need to commit to a long contract
There are lots of complicated hidden fees & charges
Customer support is mostly Japanese
With Our Japan eSIM...
Voice & data with a Japanese phone number & free incoming calls
Order online
Our eSIMs use the super-reliable Docomo 4G network
Payment by Debit/Credit Card or PayPal
No contract!
No additional taxes, no minimums, no hidden extras
English language customer service
Why Our Japan eSIMs are the smart choice
Always-On Fast 4G Data
You get fast 4G data to use in Japan. If you go over your monthly allocation, speeds slow down, but data doesn't stop - there's no need to worry about running out
Money Back Guarantee
We are confident that you'll love our service we offer a full & prompt, no-hassle money back guarantee
Excellent Coverage
Our eSIMs connect to the Docomo network. Docomo covers over 99% of Japan's population, so you get super-reliable service
English Language Support
We guarantee you'll get easy, friendly English-language support whenever you need it from our native-English-speaking team!
Perfect For Long Stays
Our long-term eSIMs are ideal for living, working or studying in Japan
Profits Go To Charity
We guarantee that the majority of our profits go to our charity partners. Your eSIM is making the world a better place!
" The staff were very helpful with great English, and made the
experience easy, far better than some of the other SIM services I encountered. Would definitely
recommend Mobal, and will be using them next time I visit Japan. "
★★★★★
Richard, UK
Pick-up & Shipping Options
Due to Japanese law, we're required to verify that you're the person using the eSIM. To do that, we can mail a unique access code to the address listed on your ID, or you can show your ID at a pick-up point in Japan. It may seem counter-intuitive, but it helps us to keep you and your service secure.
FREE Pick-up in Japan
You can collect your eSIM access code in Japan - completely free of charge. All you need is your order confirmation and your passport. Simply show those to the staff at the pick-up point, and they'll hand your eSIM access code right to you.
Simply choose your preferred collection point and pick-up date in the checkout. Your eSIM Access Code will be available for instant pick-up after placing your order! Just show your order confirmation email and your passport to the agent when you collect your code.
JET Orientations
Please click the 'more information' link for important details about JET orientations
More InformationIt's easy to pick up your SIM at your JET Orientation. You'll need to pre-order your SIM online and then collect on the 'Mobal Pick-up Date' for your orientation below.
| Orientation Location | Mobal Pick-up Date | Pick-up Location in Hotel |
|---|---|---|
| Keio Plaza Hotel | Sunday Jul 28 | Hotel room TBA |
| Keio Plaza Hotel | Monday Jul 29 | Hotel room TBA |
| Keio Plaza Hotel | Tuesday Jul 30 | Hotel room TBA |
| Keio Plaza Hotel | Sunday Aug 4 | Hotel room TBA |
| Keio Plaza Hotel | Monday Aug 5 | Hotel room TBA |
| Keio Plaza Hotel | Tuesday Aug 6 | Hotel room TBA |
Haneda Airport Terminal 3
JTB Meeting Counter
Open from 10am - 8pm every day
JTB Meeting Counter, Haneda Airport T3, Arrivals (2nd) Floor, International Terminal
Free Shuttle Bus from Terminal 2
Located a short (1 minute) walk from the Arrivals Gate. If nobody is manning the front desk please use the phone on the desk for assistance.
A free shuttle bus service is available from Terminal 3. Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Narita Airport Terminal 1
JTB Travel Center
Open from 9am - 6pm every day
1st Floor (International Arrival Lobby) Narita Airport T1
The Narita Airport Travel Center managed by JTB is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Narita Airport Terminal 2
Travelex Currency Exchange Counter
Open from 7am - 9pm every day
〒282-0004
Chiba, Narita City, Furukomi 1-1, Narita Airport Terminal 2 Station SKYLINER & KEISEI INFORMATION
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shibuya - Mark City Building
Play! Diversity Shibuya Coin Space (4th floor)
Open from 9am - 11pm every day
4th Floor, Shibuya Mark City, 1-12-1, Dogenzaka, Shibuya-ku, Tokyo 150-0043
This office is located on the 4th floor of Shibuya’s Mark City shopping complex. Play! Diversity Shibuya Coin Space have a tourist office and co-working space with a baggage deposit service, Wi-Fi, water server and device charging.
Mark City is located inside the Creation Square Shibuya space.
How to get there by train
Shibuya Station via the Keio Inokashira Line; the Tokyo Metro Ginza, Hanzomon and Fukutoshin lines; the Tokyu Toyoko and Den-en-toshi lines; and the JR Yamanote and Saikyo lines. Shibuya Mark City is located above the Keio Inokashira Line station.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shinjuku Station
Travelex Keio Shinjuku – West Ticket Gate
Open from 11am - 3pm & 4pm - 7pm every day
West Ticket Gate, Keio Shinjuku Station, 1-1-4 Nishishinjuku, Shinjuku-ku, Tokyo, 160-0023
There are two Travelex locations at Shinjuku Station. Our SIMs are stocked at the West Ticket Gate location. The other Travelex at the station is permanently closed.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Tokyo Station, Marunouchi
Travelex Currency Exchange Counter
Open from 8:30am - 8pm every day
Marunouchi North Entrance, Tokyo Station JR East Travel Service Center, Marunouchi North Entrance, Tokyo Station
The Travelex counter is on the ground floor under the famous domed roof of the Marunouchi exit of Tokyo Station (the Imperial Palace is only a 5-minute walk) and offers money exchange/ATM services.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Asakusa Tourist Information Centre Travelex
Travelex Currency Exchange Counter
Open from 9am - 8pm every day
Asakusa Culture Tourism Center 1st Floor, 2-18-9, Kaminarimon, Taito-ku, Tokyo
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sapporo
Hokkaido-Sapporo Tourist Information Centre
Open from 8:30am - 8pm every day
JR Sapporo West Concourse, Kita 6-jo Nishi 4-chome, Kita-ku, Sapporo
Located inside of the “Hokkaido-Sapporo ‘Food and Tourism’ Information Building”. Visitors can access tourist information for all of Hokkaido as well as information on events taking place in Sapporo.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Furano
Whiteroom Furano
Open 7:30am - 12:30am Thursday to Monday
7:30am - 10:30am on Wednesday
Closed on Tuesday
JR Sapporo 4-67 Kitanominecho, Furano, Hokkaido, Japan 076-0034
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kyoto Tower
Kyoto Tower - JTB Tourist Information Center
Open from 10am - 5:30pm every day
3rd Floor, Kyoto Tower
Kyoto Tower is located just across from Kyoto Station & is Kyoto’s tallest structure. Collect your SIM from the JTB Tourist Information Center on the 3rd floor, and get some local travel advice at the same time.
Travel Tip: If you plan on visiting Kyoto Tower get a discounted entrance ticket at your SIM collection point.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hana Emi Cafe
Hakuba in Nagano Prefecture
Open from 11:30am - 2pm & 5:30pm - 8pm (Tues - Sat)
10284, Hakuba, Kitaazumi District, Nagano 399-9301, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya (Chubu) Airport
JTB Travel Center
Open from 9am - 7:30pm every day
International Arrivals lobby
The Nagoya Airport Travel Center managed by JTB is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya City
Travelex Currency Exchange Counter
Open from 10am - 8pm every day
Sakae Money Transfer Plaza, Sakae-Chika (Underground), 3-4-6 Sakae, Naka-ku, Nagoya 460-0008
Naha Airport
Naha Airport Tourist Information Office（International）
Open from 9:00am - 6:00pm every day
1F Naha Airport international terminal, 280 Kagamizu, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Naha City
Okinawa Tourist Information Center
Open from 9:00am - 6:00pm every day
2F A Block Kafuna Asahibashi 1-20-6 Izumizaki, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kansai Airport Terminal 1
JTB Kansai Tourist Information Centre
Open from 9am - 7pm every day
Terminal 1 arrivals - central of 1st floor
Kansai Tourist Information Center managed by JTB is welcoming you to collect your SIM in the fast lane for free. They also offer to you travel maps and materials for free. Plus, get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Metro
Osaka Metro Namba Station
9am - 6pm every day
1-9-7 Namba, Chuo Ward, Osaka City, Osaka Prefecture, Japan, 542-0076
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Station
Travelex Tourist Information Centre Osaka
Mon - Fri 10am - 7pm
Sat, Sun and national holidays 10am - 6pm
Nippon Travel Agency, Tis Osaka, JR Osaka Station, 3-1-1, Umeda, Kita-ku, Osaka City, Osaka
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Yokohama Station
Keikyu - Travelex Currency Exchange Counter (B1F)
Open from 11am-7pm 7 days a week
Basement Level Yokohama Station (Keikyu), 1-1-4 Minami-Saiwai, Nishi-ku, Kanagawa Prefecture 220-0011
FREE Shipping
We ship around the world so you can receive your eSIM Access Code before you travel.
Select your delivery country below to view shipping options. (If your country is not listed, please select 'Country not listed' to check out the options available to you).
Shipping To Australia
FREE International Mail (15-30 Business Days)
ID Upload Required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Australia. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Driver’s License
Australian State ID Card
Shipping To Brazil
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Brazil. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Brazilian Passport
Billing documents from State owned Water or Electricity company (dated within 6 months)
You need to submit both forms of ID for delivery to Brazil
Shipping To Canada
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Canada. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Canadian Driver’s License
Canadian Provincial/Territorial Photo Card
Shipping To China
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to China. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Chinese Residence Card
Shipping To Denmark
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Denmark. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Photo Page of Danish Passport
CPR ID Card
You need to submit both forms of ID for delivery to Denmark
Shipping To France
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to France. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Photo Page of French Passport
Shipping To Germany
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Germany. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Personalausweis
Aufenthaltstitel
Shipping To Greece
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Greece. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Greek Passport
Electricity Bill (PPC)
You need to submit both forms of ID for delivery to Greece
Shipping To Hong Kong
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Hong Kong. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Hong Kong Passport
Bill from Water Supplies Department (dated within 6 months)
You need to submit both forms of ID for delivery to Hong Kong
Shipping To India
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to India. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Indian Passport (Photo Page + Address Page)
Shipping To Ireland
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Ireland. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Irish Driver's License
Shipping To Israel
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Israel. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Driving License
Israel Passport (Photo Page)
You need to submit both forms of ID for delivery to Israel
Shipping To Japan
FREE International Mail (2-5 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Japan. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Japan Residence Card
(Front & Back)
Japan Special Permanent
Resident Certificate
Shipping To Macau
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Macau. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Macau Passport
Macau water bill or Macau electricity bill (within 6 months)
You need to submit both Passport and State Run Water Bill or Electricity Bill delivery to Macau
Shipping To Malaysia
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Malaysia. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
MyKad (Malaysian Identity Card)
Passport (Photo Page)
You need to submit both forms of ID for delivery to Malaysia
Shipping To New Zealand
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to New Zealand. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
New Zealand Driving License (Front & Back)
& Must Contain Your Address
Shipping To The Philippines
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to The Philippines. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
PhotoPage of Your Passport
Electricity Bill
(Dated Within 6 Months)
You need to submit both forms of ID for delivery to The Philippines
Shipping To Singapore
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Singapore. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Singapore National Registration Identity Card (NRIC)
Shipping To South Africa
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to South Africa. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
South African Passport
Billing documents from State owned Electricity Company (dated within 6 months)
You need to submit both forms of ID for delivery to South Africa
Shipping To South Korea
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to South Korea. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Resident Registration Card
Shipping To Spain
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Spain. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Documento Nacional de Identidad (front & back)
Shipping To Taiwan
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Taiwan. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Driving License
Shipping To UK
FREE International Mail (2-5 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to the UK. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
UK Photocard Driver's Licence
UK Paper Driver's Licence + Photo Page of Passport
Shipping To USA
FREE International Mail (2-5 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to the USA. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
USA Driver’s License
USA State ID Card
Shipping Unavailable
Unfortunately, we are unable to ship our Voice, Text & Data eSIM to your delivery country at this time.
Don’t worry though, you can collect your eSIM from airports and cities around Japan. To select your pick-up location, simply click the "Pick-up (Free)" button above.
Usage Rates
| Domestic Calls | |||
|---|---|---|---|
| Incoming Calls | FREE | ||
| Japan cell phones & landlines | ¥44 per minute | ||
| Voicemail | ¥44 per minute | ||
| International Calls | |||
|---|---|---|---|
| Incoming Calls | FREE | ||
International Calls to... Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Indonesia, Ireland, Italy, Malaysia, Netherlands, New Zealand, Philippines, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States
|
0063 Prefix Calls |
| ¥65 per minute | |
| Calls to other Countries | ¥200 per minute |
International direct dialling is not available, but you can use the 0063 prefix service to make international calls at lowered rates. This service will become available to you 2 business days after eSIM activation.
| Text Messages | |||
|---|---|---|---|
| All Incoming Texts | FREE | ||
| Domestic Texts | ¥33 per message | ||
| International Texts | ¥140 per message | ||
We recommend using apps such as Whatsapp or iMessage to call and message for free
Billing
For your first month of service, your monthly Plan fees will be pro-rated. For example, if you activate your eSIM/SIM on July 16th, you will be billed half of your regular monthly bill for the period from July 16th until July 31st. On August 1st, you will be billed in advance for the month of August. Going forward, you will be billed on the 1st of every calendar month until you choose to cancel your service.
Any chargeable calls and texts will also be billed to you on the 1st of the month.
You can view fully itemized statements detailing all of your charges in your online account - so you always know exactly what you are paying for!
We accept payments from all major credit/debit cards and Paypal. You can also pay your monthly fees by cash - see below.
Pay By Cash
If you are living and working in Japan, you may find that it's not convenient to pay your bill long-term with your international Debit/Credit Card or PayPal account. Some international providers charge transaction fees - or you may not be keeping money in your international account.
We have a solution!
Buy Your eSIM With Cash Using MobalPay
MobalPay is our unique payment solution designed for expats in Japan. You can pay for and top up your MobalPay Mastercard using cash all over Japan. Then, you can buy your Mobal eSIM using your new MobalPay card! Find out more about MobalPay here.
" The Mobal staff were very helpful with great English. The
phone service is faultless - very fast with excellent coverage "
★★★★★
Claire W
FAQs
If you've never heard of Mobal before, here are some of the facts about
us:
a) Mobal is one of the world's longest running cell phone providers and
was founded in 1989. We have offices in Japan, Europe & North
America, so we're well placed to serve during your stay in Japan, before
and after your trip!
b) You're in good company! Since 1989, Mobal has served over 250,000
international travelers and has earned great reviews from the likes of
Frommer's, Budget Travel and TIME Magazine. We specialize in providing
English-language service to travelers and most importantly, we're
dedicated to keeping things simple (which we know isn't always the case
with traditional Japanese providers!).
c) Mobal guarantees that the majority of profits go to charity. So, with
a Mobal SIM, you don't just travel the world, you make it a better
place!
As you can see, we're a well-established company with a proven
reputation. We are dedicated to providing a great service, and we would
love you to join our community of international travelers!
If you've ordered a Japan Voice+Data eSIM, your phone number will be assigned once your eSIM has been activated. Once assigned we will send you an email containing your phone number as well as displaying it in your online Mobal MyAccount.
Unfortunately it's not possible to port in an existing phone number to a Japan Voice+Data eSIM. However, you can port your existing number to a Japan Voice+Data SIM Card.
All usage charges are fully itemized in your online account, so you always know exactly what you are paying for. Your log-in information will be emailed to you when you activate your service.
All of your charges are billed in Japanese Yen (JPY).
You can use Mobal eSIMs in any unlocked device that's compatible with eSIMs and supports the Band 1 (2100MHz) frequency. - how to check if your phone is eSIM compatible.
That means that any Android smartphone or Apple iPhone that is compatible with eSIMs can use a Mobal Japan eSIM, including USA iPhone 14s and 15s which are eSIM-only.
Physical SIM Cards that allow the installation of eSIM profiles ( Such as eSIM.me SIM Cards ) are not supported. If your device supports only physical SIM cards, please check out our Japan SIM Cards here.
Can I get a physical SIM card instead?
Sure! We have physical SIMs too - get your Japan SIM card here.
What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with a Mobal eSIM.
How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our eSIM. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our eSIM. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.
My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.
Data is fast, free and and unlimited, you'll get 1GB, 5GB, 10GB or 30GB
of fast 4G data per month.
If you use up your entire monthly plan allowance, your data speed will
be reduced to a maximum of 200 Kbps. These reduced speeds may not be
sufficient for streaming music or video, but they will still allow
activities such as web browsing, emailing, posting to social media,
Whatsapp messaging, etc.
Your high speed data allowance will be reset on the 1st of each month.
Your voicemail service will be automatically set-up for you when you activate your service. Voicemail is easy to use! Simple instructions are included in your package.
Yes, the Japan Voice + Data eSIM service supports SMS text messages.
Note, as with all SMS services, your messages can be delayed, corrupted or on occasion, fail to send. If your message is urgent, we would always recommend that you place a phone call rather than sending a text message.
Yes! You can collect your eSIM access code from our convenient collection points at airports and cities around Japan - completely free of charge. Simply choose your pick-up point when you add your product to the shopping cart.
Our Mobal Voice+Data eSIMs cards only work in Japan. They will not work in any other countries.
Some of our services support tethering/hotspot use, however, we cannot guarantee that this feature will work with all devices/operating systems.
To find out more about tethering please visit our support page Creating a Hotspot / Tethering - Mobal Japan Voice+Data Support.
Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch rather than paying extra for traditional voice calls & texts.
It is a requirement of Japanese law that we must collect ID from users of Japan Voice eSIMs to prevent fraudulent usage. If you are picking up your eSIM Access Code in Japan, you can simply show your passport when you collect. You must present your full valid current passport, not a copy or scan.
If you choose delivery, you must upload your ID before shipping. Check out our Shipping & Pick-up Options to find the right choice for you.
Be assured that we are committed to protecting your security for the lifetime of your service with us. Your ID information is fully encrypted and stored in a secure environment.
Coverage
Our network covers over 99% of Japan's population, so you can be confident that you'll get a highly reliable service with ultra-fast data speeds and excellent coverage.
" I was very glad to have located mobal. Nowadays, we are so hooked
up on the internet for news, facebook, instagram and whatsapp etc. I would recommend anyone
to Mobal if you can't live without internet :) "
Ngo, Singapore
English Speaking Customer Support
We understand that the last thing you want to worry about while you are finding your feet in
Japan is your phone service. We provide the best possible products and services with clear,
simple instructions so that your service should just work!
But, if you do have a question or a problem, we're here for you! Our online support pages give
you quick, simple instructions and downloadable user guides for quick access. You get access to
your own online secure account where you can check your charges, view your itemized usage and
update your personal details. Plus, we've also got real, live humans available by email, social
and live chat, so we're here for you if you need a helping hand!
Our staff are native English speakers, so we guarantee you'll get easy, friendly
English-language support whenever you need it!
" The staff were very helpful with great English, and made the
experience easy, far better than some of the other SIM services I encountered. Would
definitely recommend Mobal, and will be using them next time I visit Japan. "
Richard,
UK
Profits Go To Charity
With a Mobal eSIM, you don't just travel the world, you make it a better place!
It all started with one man's desire to make calls while traveling...
Mobal was the brainchild of Chairman Tony Smith. As a lifelong international traveler, he was
constantly frustrated when trying to keep in touch with family, friends & business contacts on
his many trips overseas.
On the back of the success of the international cell phone service he has established a number
of charities with a desire to change the world.
In February 2016, Tony set up Seibo, a registered Japanese non-profit organisation with a simple
aim: to feed every hungry child in the world a hot meal in school!. School feeding
carries many benefits - education, nutrition and health, gender equality, food security, poverty
alleviation - in one single meal. The world would be changed if every hungry child in it were to
receive a meal at school.
Mobal guarantees that the majority of profits go to its charities, so with your Mobal eSIM, you
don't just travel the world, you make it a better place!
FAQs
If you've never heard of Mobal before, here are some of the facts about
us:
a) Mobal is one of the world's longest running cell phone providers and
was founded in 1989. We have offices in Japan, Europe & North
America, so we're well placed to serve during your stay in Japan, before
and after your trip!
b) You're in good company! Since 1989, Mobal has served over 250,000
international travelers and has earned great reviews from the likes of
Frommer's, Budget Travel and TIME Magazine. We specialize in providing
English-language service to travelers and most importantly, we're
dedicated to keeping things simple (which we know isn't always the case
with traditional Japanese providers!).
c) Mobal guarantees that the majority of profits go to charity. So, with
a Mobal SIM, you don't just travel the world, you make it a better
place!
As you can see, we're a well-established company with a proven
reputation. We are dedicated to providing a great service, and we would
love you to join our community of international travelers!
If you've ordered a Japan Voice+Data eSIM, your phone number will be assigned once your eSIM has been activated. Once assigned we will send you an email containing your phone number as well as displaying it in your online Mobal MyAccount.
Unfortunately it's not possible to port in an existing phone number to a Japan Voice+Data eSIM. However, you can port your existing number to a Japan Voice+Data SIM Card.
Sure! Our Japan SIM cards are available too - get your Japan SIM card here.
You can use Mobal eSIMs in any unlocked device that's compatible with eSIMs and supports the Band 1 (2100MHz) frequency. - how to check if your phone is eSIM compatible.
That means that any Android smartphone or Apple iPhone that is compatible with eSIMs can use a Mobal Japan eSIM, including USA iPhone 14s and 15s which are eSIM-only.
Physical SIM Cards that allow the installation of eSIM profiles ( Such as eSIM.me SIM Cards ) are not supported. If your device supports only physical SIM cards, please check out our Japan SIM Cards here.
Can I get a physical SIM card instead?
Sure! We have physical SIMs too - get your Japan SIM card here.
What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with a Mobal eSIM.
How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our eSIM. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our eSIM. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.
My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.
Data is superfast, free and always on - you'll get 1GB, 3GB, 10GB, 30GB or 50GB of fast 4G data depending on which eSIM you choose.
If you use up your entire allowance, your data speed will be reduced to a maximum of 200 Kbps. These reduced speeds may not be sufficient for streaming music or video, but they will still allow activities such as web browsing, emailing, posting to social media, Whatsapp messaging, etc.
Yes, our service supports tethering/hotspot use, however, we cannot guarantee that this feature will work with all devices/operating systems.
Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch rather than paying extra for traditional voice calls & texts.
